The end-to-end outage management process is fully supported in Lovion OUTAGE. This includes planned as well as unplanned outages. Outage notifications are documented efficiently, and the solution also provides mobile support for on-site outage technicians and furthermore, a quality-assured outage documentation. In addition, the solution offers standard reports based on the rules and regulations of the BNetzA (German Federal Agency) in § 52 EnWG, FNN, DVGW.
If an outage occcurs, customers, service providers or officials usually report the outage to a grid operator via telephone. When the grid operator receives the call, they immediately document contact data as well as all other relevant information concerning the outage. Lovion OUTAGE provides a transparent and efficient interface including detailed maps to enter this information and to localise the outage geographically.
During the call, the outage is fully documented. Outage status updates are depicted using a status model and correspond to a specific symbol that is also displayed in a detailed map, making it easily recognisable for the user. Furthermore, outage notifications are also displayed in interactive lists and provide a good overview of the status of all notifications.
For individual outage notification types, such as reports concerning gas odours, interactive questionnaires and instructions are immediately available in the interface and can be used to advise the caller as well as to take necessary precautions. Depending on the sector and the outage type, Lovion OUTAGE provides these specific questionnaires and instructions to the employee receiving outage notifications. Outage visualisations can then be generated either automatically or manually. The contents of the documentation as well as attributes are configurable. Completed questionnaires can be archived and are available for further analyses at a later stage.
Based on the rules and regulations of the DVGW (German Association for Gas and Water), each grid node has to be reachable by outage technicians within 30 minutes of receiving the notification, no matter what type of weather or traffic conditions. In Lovion OUTAGE, this 30 minute guideline is supported through an integrated warning notification that automatically occurs if the technician is not on site after 30 minutes of receiving the outage notification. Users are immediately notified via a pop-up window and required to answer. Outage notifications and warnings are linked to each other.
Outage notifications and the outage documentation are displayed geographically in detailed grid maps and are displayed with a corresponding and interactive symbol based on their status. The symbol’s geographic location is based on the identified position of the malfunctioning asset. Users can shift these symbols to a new position if required. This is important when identifying the source of the malfunctioning asset, which in some cases can be very far away from roads or buildings.
Outage technicians are notified through Lovion OUTAGE when a notification is sent to a response team by the back office worker in the outage control centre. This response team or person is documented alongside the time of their notification. Forwarded notifications can also be combined with tasks that are automatically transmitted to a mobile device. Next to the forwarded notification, Lovion OUTAGE also forwards outage information to superiors or involved external parties. This information forwarding is also documented.
Whilst forwarding the outage notification, users see all on-call response personnel. This is helpful when forwarding the notification to an available response team. Furthermore, all contact information of on-call personnel is displayed in the interface including their telephone number, mobile phone number and e-mail address. On-call availability times are saved in a central location in Lovion DISPATCH and are available for all other Lovion process modules.
Furthermore, it is also possible to create outage repair tasks that can be assigned to on-site technicians on their mobile devices. Four different task types can be created, these being a safety precaution task, outage repair task as well as a documentation and support task. These tasks contain information concerning the outage notification. Additional comments can be added to the task description and help improve communication between the back office and on-site technicians. Mobile Lovion clients also support a reversed information flow back to the outage control centre.
Whilst outage technicians are dispatched, outage repair tasks and other task types support the entire outage management process. On-site technicians can document information using their mobile devices and record damages as well as their work status, which is helpful for follow-up processes. A dispatcher has a complete overview of all tasks in Lovion OUTAGE using a Gantt diagram.
During outage repair works, information concerning the outage root cause, ensued damages and the outage duration can be recorded. This documentation template is based on rules and regulations of specific organisations such as the DVGW. The user interface is designed to be user-friendly and to simplify the documentation process. This means that drop-down lists are prefiltered based on other outage information and the outage type. This reduces incorrect data entries. Furthermore, individual remarks can be added to the outage documentation. It is also possible to select affected assets using a mouse click in the map.
In Lovion OUTAGE, key indicators for interrupted supply are calculated for each voltage or pressure level. Furthermore, it is also possible to depict and document supply recoveries for individual phases. Through a geographical selection with the mouse, by either defining the boundary in the map or by carrying out a network analysis, it is possible to determine supply end users and key indicators. These key indicators are automatically calculated when the outage duration is inserted. This information is also saved in an outage pdf report.
After completing the damage assessment, the outage information is ready for a quality check. This means that data plausibility is analysed, and a check is carried out to make sure that all necessary information is complete and fully documented. Once the quality check is completed, the outage symbol turns green and the outage status is ”complete”.
Standard reports (BNetzA according to § 52 EnWG, FNN, DVGW) are available in Lovion OUTAGE. These include daily, weekly, monthly, and quarterly reports where data can also be transmitted via xml web service to the BNetzA. The Q-element (§ 19, 20 ARegV) can also be determined. Before the data is sent, a transparent plausibility check assures that all information is correct. Furthermore, it is also possible to assess the grid quality using the key metrics SAIFI, SAIDI and CAIDI.
Lovion OUTAGE also supports planned outages. A planned outage has a unique identification number and is also taken into account when creating outage reports. It is also possible to geographically determine affected customers by selecting a map section or by carrying out a network analysis.
By integrating Lovion OUTAGE into other Lovion process modules as well as external applications such as ERP systems, the outage management process is supported on various levels. Network analyses in Lovion ANALYZER support outage evaluations based on the grid topology. Damages are directly documented in outage tasks or in the outage notification. By integrating these damage locations into the module Lovion MONITOR, it is also possible to initiate repair and maintenance measures. Furthermore, switching measures in Lovion SWITCHBOARD are used to determine affected customers and the outage duration. Lovion ERP CONNECT enables a fluid data flow for the commercial enterprise system and helps to create notifications and orders based on Lovion OUTAGE. Thus, data only needs to be inserted once.
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