Lovion DISPATCH Task Distribution

Managing and Distributing Tasks

Work to be done is managed using tasks in Lovion BIS. These tasks play a central role and are created in the module Lovion WORK. After they are created, tasks are distributed to employees via Lovion DISPATCH. Mobile tasks can be processed in Lovion TASK or the Lovion TASK APP.

Work planning is done in Lovion DISPATCH using an interactive gantt chart. This provides an overview of tasks and available resources. Planning can be done via drag-and-drop functions with the mouse. Tasks that have not yet been assigned are moved from the list to the gantt chart. The capacity planning is shown in a separate area.

The integrated geographical visualization of tasks in the map helps to define spatial work packages. These are created using an algorithm for automatic clustering. The company's daily work is managed through tasks. Next to the specialist assistance, organisational changes such as sick leave or unplanned events also have to be considered when dispatching tasks.

Information about planned tasks is trasparently available in Lovion DISPATCH. The contents of combined tasks/task packages are visible and can be modified if required. The processing status of tasks is depicted by the easy to read status colours. Tasks of special importance, such as appointment or fault clearance tasks can be displayed with a special symbol.